What we're looking for

We’re on the hunt for a Customer Support Specialist who thrives on helping others, solving problems, and delivering an excellent customer experience. You’ll play a pivotal role in representing Jamah’s brand and ensuring customer satisfaction for D2C clients.

Responsibilities

• Respond to customer queries across chat, email, and ticketing platforms
• Collaborate with AI systems to enhance response accuracy
• Track, document, and report customer feedback for continuous improvement
• Resolve support issues with empathy and efficiency
• Work closely with cross-functional teams to improve customer workflows

Qualifications

• Exceptional written and verbal communication skills
• Strong problem-solving skills and ability to think on your feet
• Customer support experience preferred, but not required
• Tech-savvy with the ability to quickly learn new tools and systems
• A team player with a positive, can-do attitude

Benefits

• Flexible remote work options
• Access to tools and training to enhance your career
• A supportive team that values your input
• Paid time off and wellness days
• Opportunities for career growth and learning